Factory · Binh Duong, Vietnam · Mon–Sat 08:00–17:30 GMT+7 · Ships FOB Cat Lai / CIF / DDP

From enquiry to a sealed container, step by step.

Every order follows this sequence, whether it is 20 stools or a hotel. The documents named at each step are the ones you will actually receive, so your finance and logistics teams can plan around them.

Day 0You

Enquiry

Form, email or WhatsApp. Useful: product type, quantity, destination port, target price, drawings or references. We confirm receipt the same day with a reference number.

Reference number
Day 1Us

Quotation

A priced spreadsheet: FOB per SKU, weight and CBM, lead time, sample cost, tooling if any, the next available production slot. Freight indication if you want CIF or DDP.

Quotation (XLSX + PDF)Weight / CBM sheet
Day 2–10Both

Sample

Sample invoice paid, sample cast and finished, measured, photographed in packing, couriered with colour chips. One revision included.

Sample invoiceMeasurement reportCourier tracking
Day 10–14You

Approval and proforma invoice

You approve the sample by email. We issue the PI with the slot date, Incoterm, payment schedule and the retained sample reference. 30% deposit books the slot.

Proforma invoiceSlot confirmationSales contract (orders above $30k)
Week 2–7Us

Production

Casting, curing, finishing, sealing, assembly. Weekly photo update for orders above 200 pieces or on request.

Weekly progress photos
Week 7Both

QC and balance payment

7-step QC report with photos per SKU. Your inspector may attend. Balance of 70% is due against the report, before loading.

QC photo reportCommercial invoice
Week 7–8Us

Packing, loading, documents

Export packing, container loaded at our dock, photographed loading plan. Documents to your forwarder or to ours.

Packing listCertificate of originFumigation (ISPM-15)Bill of lading
+ transitSea

Delivery

8–35 days by sea depending on port. We track the container and send the arrival notice. Claims for transit damage are handled within 10 days with photos.

Arrival noticeCare & maintenance card
Incoterms, plainly

Three ways to buy. Pick by how much logistics you want to own.

Simple

CIF your port

We book the vessel and insure the cargo to your port of discharge. You handle import clearance, duties and delivery from the port.

Price = FOB + sea freight + insurance
Projects, first orders

DDP your door

We deliver to your warehouse or site with duties and VAT paid, through our forwarder's local partner. One invoice, no surprises at customs.

Price = CIF + duty + VAT + last mile
Commercial terms

Published, so nobody discovers them on email five.

MOQ20 pcs per catalogue model · 50 per custom design · projects from $15,000
Sample1.5 × unit price + courier, credited on first order
Deposit30% with PI, books the production slot
Balance70% against QC report, before loading · L/C at sight above $30,000
CurrencyUSD · EUR and AUD by agreement
Quotation validity30 days
Warranty2 years indoor, 1 year outdoor, structural and sealer adhesion
Transit damageReplace or credit within 10 days of photo claim
Why we ask for a deposit on samples

A short, honest note.

Every sample ties up a mould, a casting slot and a finisher for a week. We have lost orders by insisting on it, and we still do, because the sample fee is what lets us keep sample lead times at seven days for the buyers who go on to order. The fee comes back to you in full on the first production order.

If you are a sourcing agentWe work with agents on the same terms and pay no commission on top of the FOB price; agree your fee with your principal. We are happy to be listed in your vendor base and to complete your vendor profile form.
Ready

Send the enquiry. The spreadsheet comes back within 24 business hours.

Crated concrete furniture waiting for container loadingWarehouse · ready for loading
Request a quote